Streamlining Clinical Compliance with AI w/ Guardoc Health CEO Hadassah Backman

Nurses' primary job is to care for their patients, but often that valuable time is taken away with administrative tasks.

Charting and other nonpatient activities stretch limited working hours and frequently pull nurses away from patients’ bedside.

The result, is worse care, declining patient safety, and error-ridden-charts.

In this week’s episode of HealthBiz Briefs, guest Hadassah Backman, CEO of Guardoc Health, shares how they’re reducing nursing errors by streamlining tasks like charting and identifying mistakes before they become problems.

This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.

As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

🎙️⚕️ABOUT CARETALK
CareTalk is a weekly podcast that provides an incisive, no B.S. view of the US healthcare industry. Join co-hosts John Driscoll (President U.S. Healthcare and EVP, Walgreens Boots Alliance) and David Williams (President, Health Business Group) as they debate the latest in US healthcare news, business and policy.

🎙️⚕️ ABOUT HADASSAH BACKMAN
Hadassah Backman is the CEO of Guardoc, a clinical data integrity company dedicated to streamlining healthcare operations and enhancing data accuracy. As an RN with extensive experience in healthcare technology, she is passionate about using AI to tackle the challenges of clinical documentation, especially to ease the administrative burden on nurses. Under her leadership, Guardoc leverages AI to reduce charting time, boost compliance, and optimize revenue for healthcare facilities. Hadassah’s commitment to innovation reflects her dedication to creating a more efficient, patient-centered healthcare environment that empowers providers and improves patient outcomes.

🎙️⚕️ ABOUT GUARDOC HEALTH
Guardoc is a clinical data integrity company that leverages AI-driven technology to improve healthcare operations by streamlining data management and enhancing documentation accuracy. Designed with healthcare providers in mind, Guardoc’s solutions focus on reducing the charting burden for nurses and clinicians, helping them reclaim valuable time for patient care. The company’s advanced tools not only support compliance and optimize workflows but also enhance revenue management through accurate, efficient data processing. By prioritizing data integrity, Guardoc is shaping a more effective, reliable healthcare landscape where quality care and operational efficiency go hand in hand.

GET IN TOUCH
Become a CareTalk sponsor
Guest appearance requests
Visit us on the web
Subscribe to the CareTalk News

Transcript

0:00

Nurses want to care for patients, but too much of their time is spent on charting and other nonpatient facing tasks. What's worse, charting is often error-ridden, hurting patient safety and compliance. Well, before we begin, I'd like to take a moment to thank our producer, Vincent. He always makes us sound smart and look good, and that's not easy. This month is all about gratitude, and along with Vincent, there's another person we don't get to thank enough, ourselves. It's sometimes hard to remind ourselves that we are trying our best to make sense of everything. And in this crazy world, that is not easy. Here's a reminder to send some thanks to the people in your life, including yourself. BetterHelp offers entirely online therapy that's designed to be convenient, flexible, and tailored to fix your schedule. Just fill out a brief questionnaire to get matched with a licensed therapist and switch therapists at any time. for no additional charge. It's helpful for learning positive coping skills and how to set boundaries. It empowers you to be the best version of yourself. So whether you're dealing with stress, anxiety, or just seeking personal growth, BetterHelp connects you with licensed therapists who can support you on your mental health journey. Let the gratitude flow with BetterHelp. Visit betterhelp.com slash care talk to get 10 % off your first month. That's betterhelp, H-E-L-P dot com slash. care talk. Welcome to Health Biz Briefs. I'm David Williams, President of Health Business Group here with Hadassah Backman, CEO and founder of GuardDoc Health. After a preventable medical tragedy struck her family, she channeled her nursing knowledge into software to stop it from happening to others. Welcome, Hadassah. Thank you. Thank you for having me. Why did you start GuardDoc Health? I felt that in terms of compliance regulation, we were always putting out fires, but we were never proactively getting to the root cause of the problem when it comes to nursing documentation. Primarily, we weren't addressing the fact that we put all of the weight of accurate documentation on the shoulders of a very stressed out, burnt out staff who have limited time and limited resources to create a clear patient profile. So this is the perfect storm for errors. And those errors, as you mentioned before, have catastrophic effects on both patient care and also organization reimbursement and financial health. And what is the value proposition of your product? I understand there's a problem, but it doesn't necessarily mean people can afford to solve it or have a way to do it. So what's your value proposition? So what we've successfully been able to prove thus far is that we're able to reduce the actual errors that the nurses are making because they become much more aware. of what their individual pain points are. can hone in on Nurse Susan, keeps making a mistake on oxygen orders. And so then she can do education and we're working on providing that education up against her particular pain point. Then we're also able to clearly show reduction in wasted nursing hours. Today, administrative tasks takes many nurses away from the bedside, giving them kind of prohibiting their ability to provide the patient care that they want to if they're direct patient care provider or forcing organizations to make a choice. Am I going to meet my regulatory compliance requirements and take my nurse away from the bedside and have less patients or am I going to put my nurse at the bedside but not meet compliance and have more patients? And these are really the decisions that providers have to make today due to the shortage. So it's really we're able to decrease wasted nursing hours. Additionally, we've Thankfully, already last month we celebrated this, we can show an increase in value-based payment reimbursement. We've been able to show significant increase. We had a client who was only charging, receiving only 15,000 for PDPM, which performance-driven payment model filling, and we were able to drive that up a good 20 % already. So we're Very nice. then also reduce sluggish reimbursement. and reduced rejections from CMS emissions. Hadassi, you made a good progress already by taking the company as one of a consulting business where you had these guardian nurses kind of in the background and then deciding to scale it. You needed to make it into more of a software business. That's taken some time to do. What kind of progress do you hope to make over the next five years or so? So our goal is to, we started off in skilled nursing facility, but our goal is to be segment agnostic. We're focusing on the long-term care sector for the next five years. And our goal is to be the CMS gold standard of compliance, of regulatory compliance and be able to target and not just target, but target more of the business end of it, but support skilled nursing facilities, assisted living, home care hospices and sub segments such as dialysis providers, infusion and Medicare pharm to long term care. Well, health biz brief. If you l check out my health is po interview with Hadassah